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Procurement teams, agency technical leads and partnership enquiries — route your message to the right desk.
Answers for contracting teams.
The questions procurement and technical teams ask most — answered plainly. Anything not covered here, bring to us directly.
How long does a typical deployment take?+
Scope and integration depth drive the timeline. A single-checkpoint eTA or ED Card rollout is measured in weeks of integration work; multi-site biometric deployments follow a phased plan agreed with your operations and security teams during procurement.
Can the platform integrate with our existing border systems?+
Yes. The Interoperability Layer exposes open, versioned interfaces and supports standards-based exchange with national watchlists, passport-issuing systems and existing border-processing backends.
Where is the system hosted?+
Wherever your jurisdiction requires: fully on-premises inside your own infrastructure, in a sovereign cloud you control, or as a hybrid. All processing and storage stay inside your data boundaries by design.
How is the platform licensed?+
Licensing is scoped per deployment — typically by checkpoint, lane count or transaction volume, according to the operational profile your agency defines. Procurement receives a clear, itemised licensing model with no per-transaction surprises.
What support and service levels do you offer?+
Support tiers include defined response and resolution SLAs, direct escalation paths to engineering, and option coverage for 24/7 operation in live border environments.
Do you provide training for officers and administrators?+
Yes. Training covers officer operations, administrator and audit workflows, and train-the-trainer tracks so your teams can onboard new staff independently.
How does the NDA process work?+
An NDA can be executed before any technical disclosure. Once signed, your security team receives the full security dossier — architecture, data flows and threat model — and can schedule a briefing with our engineers.
Which languages and regions do you cover?+
Interfaces and traveller-facing portals support multiple languages, and delivery teams operate across Europe, the Middle East and Asia-Pacific. Tell us your requirements and we will confirm coverage for your deployment.